Frequently asked questions
FAQs– Serafina
1. What is Serafina?
1. What is Serafina?
Serafina is a premium wellness brand dedicated to creating soulful sensory rituals. Our products combine elegant design with calming experiences to help you reconnect with yourself, every day.
2. Are your products tested or certified?
2. Are your products tested or certified?
Yes. Our diffusers and essential oils are carefully sourced and go through strict quality controls to ensure they are safe, effective, and long-lasting.
3. Who are Serafina products made for?
3. Who are Serafina products made for?
Our collection is designed for those seeking serenity—whether at home, at work, or anywhere in between. If you're ready to elevate your daily routine into a mindful ritual, you're in the right place.
4. Do you ship internationally?
4. Do you ship internationally?
Yes, we currently ship to the United States, France, and other select regions in Europe. Shipping rates and delivery times are displayed at checkout.
5. Can I track my order?
5. Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a confirmation email with a tracking link so you can follow it every step of the way.
6. Do you offer subscriptions?
6. Do you offer subscriptions?
Coming soon. We’re working on a premium subscription service that will deliver your favorite essential oils and wellness essentials on a regular basis—hassle-free.
7. Can I gift your products?
7. Can I gift your products?
Yes! Serafina products make thoughtful, elegant gifts. Upon request, we can include premium packaging and a handwritten thank-you note with your order.
8. How can I contact customer support?
8. How can I contact customer support?
Our team is here to help. Reach out via our contact form. We aim to respond within 24–48 hours.